Shipping & Returns
Cativate Shipping Policy:
Last Updated: October 13th, 2026
Thank you for shopping with Cativate. We want your order to reach you safely and as quickly as possible.
Order Processing
Orders are typically processed within 2–4 business days after payment is received.
Business days do not include weekends or federal holidays.
During product launches, promotions, holidays, or periods of unusually high order volume, processing may take longer.
Shipping Delays
We make reasonable efforts to process and ship orders within the timeframes communicated at checkout or on our website.
If we determine that we cannot ship your order within the promised timeframe, we will notify you and provide the opportunity to accept a revised shipping date or cancel your order for a refund, as required by applicable law.
If we are unable to fulfill your order, we will cancel it and issue a refund to the original payment method.
Once an order has shipped, carrier transit times may vary due to weather, holidays, service disruptions, and other circumstances outside our control.
Shipping Rates
Shipping charges, when applicable, are calculated or displayed at checkout before you complete your purchase.
Cativate may offer free shipping, flat-rate shipping, promotional shipping, or location-based shipping rates from time to time.
Shipping promotions and rates may be modified or discontinued at our discretion.
Delivery Estimates
Estimated delivery times are provided for convenience and are not guaranteed.
Once an order has been transferred to the shipping carrier, delivery times may be affected by circumstances outside Cativate’s control, including weather, carrier delays, holidays, incorrect addresses, and transportation disruptions.
Tracking
When tracking is available, tracking information will be sent to the email address associated with your order after your package has shipped.
Please allow time for the carrier to update tracking information after a label is created.
Incorrect Shipping Addresses
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you notice an error in your address, contact us as soon as possible at contact@cativateshop.com. We cannot guarantee that an address can be changed after an order has entered processing or shipped.
If an order is returned to Cativate because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be resent.
Lost or Missing Packages
If tracking indicates that your package has been delivered but you cannot locate it, please contact us so we can review the situation and assist with a carrier investigation.
Cativate will evaluate missing-packages claims based on available tracking information, delivery confirmation, and the cirumstances of the shipment.
Confirmed theft after successful delivery may not qualify for a refund or replacement, except where required by applicable law. We will review each situation individually.
Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery.
Include:
Your order number
Photos of the damaged product
Photos of the exterior shipping box
Photos of any damaged packaging
Please keep the product and packaging while we review your claim, as the shipping carrier may require additional information.
U.S. Shipping
At launch, Cativate ships to eligible addresses within the United States as shown during checkout.
Shipping to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or other destinations may involve additional charges, longer transit times, or limited carrier availability.
Questions
For shipping questions, contact:
Cativate LLC
Email: contact@cativateshop.com
Cativate Return & Refund Policy:
Last Updated: October 13th, 2026
We want you to be happy with your Cativate purchase. Because many of our products are designed for direct use by pets, certain return restrictions apply for hygiene, safety, and security..
Return Window
Eligible products may be returned within 14 days of delivery.
To qualify for a discretionary return, the product must be:
Unused
Unopened
Free from pet hair, scratching, odors, stains, or other signs of use
In its original packaging
In resalable condition
Customers must contact Cativate within 14 days of delivery to request return authorization.
Proof of purchase is required.
This return window does not limit right or remedies available under applicable law for damaged, defective, or incorrect products.
Used Cat Scratchers
For hygiene, safety, and product-quality reasons, opened or used cat scratchers are not eligible for discretionary returns or exchanges.
A cat scratcher is considered used if a pet has scratched, chewed, laid on, soiled, or otherwise used the product.
Unopened, unused products in their original packaging and resalable condition may be eligible for return within 14 days of delivery.
These restrictions do not limit any rights or remedies available to customers for products that arrive damaged, defective, incorrect, or otherwise fail to meet applicable legal requirements.
Starting a Return
To request a return, please contact us at contact@cativateshop.com within 14 days of delivery.
Include your order number and reason for the return.
If your turn is approved, we will provide instructions for returning the product.
Please do not send products back before receiving return instructions.
The return deadline applies to the date you first contact us, not the date the package arrives back at Cativate. Approved returns must be shipped within the timeframe provided in our return instructions.
Return Shipping
Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.
Original shipping charges are generally non-refundable unless required by law or the return is the result of an error by Cativate.
We recommend using a trackable shipping service when returning an item.
Refunds
Once your return is received and inspected, we will notify you whether the refund has been approved.
For approved standard returns, refunds will generally be initiated within 5-10 business days after approval and issued to the original payment method.
Your bank or payment provider may require additional time to post the refund.
Refunds required by applicable law, including those related to canceled or delayed shipments, will be processed within the legal required timeframe.
Original shipping charges are generally nonrefundable for discretionary returns, except where required by law or when the return results from an error by Cativate.
Damaged, Defective, or Incorrect Products
Please inspect your order when it arrives.
If your product arrives damaged, defective, or different from what you ordered, please contact us at contact@cativateshop.com, preferably within 7 days of delivery.
Include your order number, a description of the issue, and photograph of the product and packaging when available.
We will review your claim and provide an appropriate remedy, which may include a replacement, refund, or other solution in accordance with applicable law.
The preferred seven-day reporting period does not limit any consumer rights or remedies provided by applicable law.
Final Sale Items
Items clearly marked Final Sale at the time of purchase are not eligible for return unless damaged, defective, or otherwise required by applicable law.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We cannot guarantee cancellation once an order has entered processing or has been shipped.
Questions
For questions regarding returns or refunds, contact us at:
Cativate LLC
contact@cativateshop.com